About Dallas Flood Pros

Who We Are

Dallas's Water Damage Restoration Specialists

Dallas Flood Pros is a professional water damage restoration company based in Dallas, Texas. We specialize in emergency response and professional-standard restoration for water damage events of all types — burst pipes, flash flooding, sewage backup, storm intrusion, appliance failures, and more. We serve Dallas and the surrounding DFW Metroplex including Plano, Garland, Irving, Mesquite, Carrollton, Richardson, and all communities in between.

Our name communicates our focus: Dallas, and floods. While we handle the full spectrum of water damage events — from a small appliance leak to a major storm flooding — we built our operation specifically around DFW's severe weather and flash flood environment. The Trinity River basin, Duck Creek, Rowlett Creek, Elm Fork, Mesquite Creek, Spring Creek — we know these corridors, we know the neighborhoods they affect, and we built our response infrastructure to serve those communities on the fastest possible timeline when flooding occurs.

Our Commitment to Professional Standards

Every technician who enters your home wears an IICRC certification for a reason: it means they have been trained to industry standards, they understand the science of water damage and structural drying, and they know the protocols that distinguish professional restoration from well-meaning guesswork. IICRC certification — specifically Water Damage Restoration Technician (WRT) and Applied Structural Drying (ASD) credentials — is the standard that insurance adjusters, property managers, and restoration industry professionals recognize as the baseline for professional practice.

We follow the IICRC S500 Standard for Professional Water Damage Restoration on every job. This means moisture mapping before we begin, psychrometric calculations to size drying equipment correctly, daily monitoring with calibrated instruments, and a documentation standard that produces the complete drying log that insurance carriers require. We don't cut corners on documentation — it protects both you and us, and it's what makes the difference between a smooth insurance claim and a disputed one.

Our Equipment Standard

We invest in industrial-grade equipment because it's the only responsible way to do this work. Truck-mounted extraction units that can remove hundreds of gallons per minute. Commercial LGR dehumidifiers that operate at grain depression rates consumer units can't approach. High-velocity axial air movers positioned by psychrometric principle, not guesswork. Thermal imaging cameras that reveal moisture migration invisible to the naked eye. Calibrated pin and pinless moisture meters for verifiable, documented readings.

This equipment costs more than consumer alternatives. We believe the investment is non-negotiable because inadequate equipment produces inadequate results — and in Dallas's climate, inadequate drying produces mold. Our equipment standard is not a selling point; it's a baseline requirement for doing the job correctly.

24/7 Emergency Response — What It Actually Means

We answer the phone at 2 AM on a Sunday in December and dispatch a certified crew to your home. That's what 24/7 means to us — not an answering service that takes your information, not a callback within four hours, not "we'll get you on the schedule for tomorrow." When you call Dallas Flood Pros with a water emergency, you get a dispatcher who confirms your address and sends a crew. Our target is within one hour across Dallas and the primary DFW metro area.

We built our operation this way because water damage doesn't wait. Every hour that passes between water intrusion and mitigation extends the penetration depth, increases the scope of material removal required, and raises the risk of mold. Same-hour dispatch is not a luxury service tier — it's the only responsible response to a water emergency.

Direct Insurance Billing

Navigating a major insurance claim while also managing a water damage emergency is overwhelming. Dallas Flood Pros is structured to handle the insurance process alongside the restoration — not to leave you managing both simultaneously. We communicate directly with your adjuster, provide the complete documentation package that supports claim approval, and bill covered services directly to your carrier. Your out-of-pocket responsibility for covered losses is typically limited to your deductible.

Our documentation — moisture logs, thermal imaging, daily drying records, material removal inventory, post-remediation clearance — is built with insurance claims in mind from the first day on-site. We've supported hundreds of DFW-area claims with documentation that gets approved rather than disputed.

Service Area

Dallas Flood Pros serves all of Dallas and the surrounding DFW Metroplex. Our primary service area includes Dallas, Plano, Garland, Irving, Mesquite, Carrollton, and Richardson. We extend our service to other DFW communities on a case-by-case basis — if you're in the area, call us and we'll confirm coverage.

Licensed and Insured in Texas

Dallas Flood Pros operates with all required Texas licensing and carries general liability and workers' compensation insurance. Certificates of insurance are available upon request. We are proud to operate transparently and professionally in compliance with all applicable Texas regulations governing our industry.

Our Promise

When water damage strikes your Dallas home or business, you deserve a company that shows up fast, tells you the truth about what they find, uses the right equipment to do the job properly, documents everything for your insurance claim, and doesn't disappear after getting paid. That's Dallas Flood Pros. We're here when you need us — call anytime.